Codes of Conduct and Training
Codes of Conduct and Training
Codes of Conduct
Recognising the importance of responsible retailing to the long term sustainability and reputation of the industry the DFWC, with the cooperation of industry stakeholders, has developed codes of conduct covering the responsible sale of alcohol products and confectionery, chocolate & biscuit products in duty free and travel retail.
The codes recognise the unique characteristic of our industry. The codes embody the values and principles, of our industry and encourage the adoption of best practice. They are voluntary and enjoy the support of most retailers and brands active in the relevant product sectors.
DFWC Self-Regulatory Code of Conduct for the Sale of Alcohol Products in Duty Free & Travel Retail
DFWC has developed a global Code of Conduct in close cooperation with its members to provide a unique standard for the promotion of responsible retailing of alcohol products in the duty free and travel retail channel which will be implemented across the globe.
The Code of Conduct is available here.
A training programme to promote the responsible retailing of alcohol in duty free and travel retail is available here free of charge.
The training is available in English, French and Spanish and is an interactive, module-based training programme which is designed to reinforce regulations and best practice on the sale of alcoholic drinks in duty free. We encourage representatives of all stakeholders; brands, retailers, commercial teams, communications and promotional agencies, to ensure their associates participate in training programme and are marketing and selling alcoholic products responsibly across the duty free & travel retail channel.
DFWC Self-Regulatory Code of Conduct for the Sale of Confectionery, Chocolate and Biscuit Products in Duty Free & Travel Retail
DFWC has developed a global Code of Conduct in close cooperation with its members to provide a unique standard for the promotion of responsible retailing of confectionery, chocolate and biscuit products in the duty free and travel retail channel which will be implemented across the globe.
The Code of Conduct is available here.
The DFWC Academy
Established in 2019, the DFWC Academy provides training programmes for the duty free and travel retail industry to raise standards and improve skills.
For more information, visit https://www.dfwc.academy/about-dfwca/